1-year Warranty & Lifetime Technical Support

Free Shipping Site Wide



What's the estimated time for order processing and delivery?

The duration varies with the shipping address. Order processing typically takes 1-2 business days, while shipping may span 4-10 business days.

Which carriers are utilized for shipping?

Small packages are shipped via DHL, USPS, UPS, while large items are sent using DHE, FORWARD AIR, and ROADRUNNER truck shipping.

To which regions do you offer shipping services?

Free shipping is available within the United States, excluding Hawaii, Puerto Rico, and Alaska. For additional details, please refer to Shipping Policy

Why does the tracking number show as invalid?

Kindly wait as tracking numbers become valid only after the carrier scans the package and uploads the information.

Product & Stock

Is it possible to have my product personalized?

Customization availability varies based on the product type. Check the product page for detailed options, or contact us for additional information on customization possibilities.

Do you provide wholesale business?

Please click on contact us button to get more information.

Order Issues

What should I do if I haven't received an order confirmation email?

If you did not receive your order confirmation email, please check your spam folder. For further assistance, contact our customer service team and provide your transaction ID.

Is it possible to cancel my order?

If your order hasn't shipped yet, you can contact us for assistance. Please be aware that orders already shipped cannot be canceled.

Where can I view the status of my order?

Your current order status is accessible on the "My Orders" and Tracking page.

What is the process for writing a review?

Once you receive your package, click the "Write a Review" button on the "My Reviews" page to share your feedback.

Is it possible to update the delivery address after payment?

Please reach out to us before your item ships to request a change in the delivery address.

What is the process for obtaining my bill?

Contact us with your order number and billing address to request your bill.

Return & Refund

What is the duration of the warranty period?

We provide a one-year warranty for products purchased on the official SMAD website.

Is it possible to return my product?

Yes, carefully review our Returns Policy before initiating a return. For further assistance, contact our customer service team.

What is the procedure for returning my product?

If the product qualifies for free returns, contact customer service within 30 days of receiving it for a return label/return address. Request a refund after the returned package is signed for at our warehouse.

Are free returns an option?

The official website return policy is applicable only to orders placed on the official website. Our customers enjoy a 30-day free return policy, subject to the following terms.

What is the process for obtaining a refund?

Contact us with relevant pictures and videos to initiate the refund process.

What is the timeframe for receiving a refund?

Refunds will be processed within 15 business days upon receiving the returned item. The actual transfer date depends on the payment channel bank.

What steps should I take if the refund is not received?

If the refund is not reflected, contact your payment bank first to confirm clearance. If the bank confirms the non-completion, please contact us for further assistance.

Payment & Promos

What's the process for obtaining a discount code?

Stay updated on our website's promotional activities to secure a discount code.

If I forget to apply the discount code, what should I do?

Utilize the forgotten discount code on your next purchase before it expires.

What could be the reason for my discount code being deemed invalid?

Review the applicable product range, timing, and other regulations related to the discount code. For further clarification, please contact us.

Is it possible to apply more than one discount code to a single order?

Only one discount code can be used per order.

Which payment methods do you accept?

Payments can be made through PayPal and credit cards.

If my payment fails, what steps should I take?

Verify your network environment, payment method, and bank settings to troubleshoot payment failures.

My Account

How can I reset my password?

To reset your password, access "My Account" and click on "Edit Password." If you've forgotten your password, use the "Forgot Your Password" option on the login page.

Why can't I log in to my account?

If you're unable to log in, verify the accuracy of your account and password. For further assistance, contact our Customer Service Team.

How can I modify my email address?

If you need to correct a misspelled registered email address, unfortunately, we cannot make the change for you. Please double-check your email address before registering.

How can I close my account?

Regrettably, you cannot close your account independently. If you wish to close your account, please contact us after completing all your orders and using up any remaining coupons.

How can I unsubscribe?

To unsubscribe, click on "Unsubscribe" at the bottom of the promotional email. Alternatively, you can reach out to us directly for assistance with unsubscribing.

Want to learn more?

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