The duration varies with the shipping address. Order processing typically takes 1-2 business days, while shipping may span 4-10 business days.

Small packages are shipped via DHL, USPS, UPS, while large items are sent using DHE, FORWARD AIR, and ROADRUNNER truck shipping.

Free shipping is available within the United States, excluding Hawaii, Puerto Rico, and Alaska. For additional details, please refer to Shipping Policy

Kindly wait as tracking numbers become valid only after the carrier scans the package and uploads the information.

Customization availability varies based on the product type. Check the product page for detailed options, or contact us for additional information on customization possibilities.

Please click on contact us button to get more information.

If you did not receive your order confirmation email, please check your spam folder. For further assistance, contact our customer service team and provide your transaction ID.

If your order hasn't shipped yet, you can contact us for assistance. Please be aware that orders already shipped cannot be canceled.

Your current order status is accessible on the "My Orders" and Tracking page.

Once you receive your package, click the "Write a Review" button on the "My Reviews" page to share your feedback.

Please reach out to us before your item ships to request a change in the delivery address.

Contact us with your order number and billing address to request your bill.

We provide a one-year warranty for products purchased on the official SMAD website.

Yes, carefully review our Returns Policy before initiating a return. For further assistance, contact our customer service team.

If the product qualifies for free returns, contact customer service within 30 days of receiving it for a return label/return address. Request a refund after the returned package is signed for at our warehouse.

The official website return policy is applicable only to orders placed on the official website. Our customers enjoy a 30-day free return policy, subject to the following terms.

Contact us with relevant pictures and videos to initiate the refund process.

Refunds will be processed within 15 business days upon receiving the returned item. The actual transfer date depends on the payment channel bank.

If the refund is not reflected, contact your payment bank first to confirm clearance. If the bank confirms the non-completion, please contact us for further assistance.

Stay updated on our website's promotional activities to secure a discount code.

Utilize the forgotten discount code on your next purchase before it expires.

Review the applicable product range, timing, and other regulations related to the discount code. For further clarification, please contact us.

Only one discount code can be used per order.

Payments can be made through PayPal and credit cards.

Verify your network environment, payment method, and bank settings to troubleshoot payment failures.

To reset your password, access "My Account" and click on "Edit Password." If you've forgotten your password, use the "Forgot Your Password" option on the login page.

If you're unable to log in, verify the accuracy of your account and password. For further assistance, contact our Customer Service Team.

If you need to correct a misspelled registered email address, unfortunately, we cannot make the change for you. Please double-check your email address before registering.

Regrettably, you cannot close your account independently. If you wish to close your account, please contact us after completing all your orders and using up any remaining coupons.

To unsubscribe, click on "Unsubscribe" at the bottom of the promotional email. Alternatively, you can reach out to us directly for assistance with unsubscribing.